![]() ![]() ServiceDesk Plus has PinkVerify certifications in four categories: Incident Management, Change Enablement, Problem Management and Service Request Management practices identified as ITIL 4 compatible by Pink Elephant. It helps establish trust in vendor solutions that meet ITIL v3 processes and ITILĀ® 4 practices, terminology, functionality, integration, and workflow requirements. To provide tool vendors with a way to demonstrate and certify the compatibility of their products with ITIL best practices.To help ITIL and IT service management practitioners identify and purchase software tools that will support their key processes.What is PinkVERIFY? It is an internationally recognized ITSM assessment service created in 1988 by the IT service management community. ManageEngine's ServiceDesk Plus software holds the esteemed Pink Elephant's PinkVERIFY certification. Automated report generation and distribution.Configuring periodic scanning of asset inventory and performing audits.Provisioning custom change workflows and processes.Tracking service level agreements (SLAs) on tickets using ticket criteria.Available as a complete installation on-premises or in the cloud. ![]()
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